Information about us
Catching Rainbows, is a partnership whose trading office is 23 London Close, Piddlehinton, Dorset, England, DT2 7TQ.
Catching Rainbows reserve the right to change The Terms from time to time. Any such changes will take effect when posted on to the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms.
Catching Rainbows may from time to time make available services on the shopping pages of this Website which require registration. You are responsible for maintaining the confidentiality of your Login Details and any activities that occur under your account. Catching Rainbows shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details. In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our support team at email@example.com. Catching Rainbows may deactivate your account at any time which will mean that your Login Details will no longer provide access to your account. Catching Rainbows will let you know if it does this using the contact details you provided.
Accessing & website changes
We aim to update our site regularly, and may change the content at any time. If the need arises, we reserve the right to withdraw or amend the service we provide on our site, or to close the site indefinitely without notice. We will not be liable if for any reason our site is unavailable at any time or for any period, and if any of the material on our site is out of date, we are under no obligation to update such material.
Warranties and Liability
Catching Rainbows has taken every effort to ensure it accurately represents its products, services and promotions. However, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. Any testimonials or examples used in the Catching Rainbows website or communications do not infer that these examples are promises or guarantees of same/similar results.
The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
This does not affect our liability which cannot be excluded or limited under applicable law.
If you need to cancel a session, please contact your practitioner as soon as possible by text, phone or email. (We cannot guarantee to pick up emails outside of office hours). No charge will normally be made in respect of sessions cancelled at least 24 hours in advance. However, if a client repeatedly cancels sessions, even with notice, we reserve the right to charge the full session fee for all missed or cancelled appointments. This is because your appointment time is reserved for you and no one else, and we may incur room hire and travel costs. Our practitioners cannot use reserved appointment times for any other clients or direct work.
Confirmation of acceptance of your order will be sent by email once payment for the order has been received. All Orders whether placed on the Website or by another method, will be subject to our acceptance in accordance with the Terms. Should the order not be fulfilled in whole or in part, we will refund the overpaid amount to you as soon as reasonably possible.
Any offers for goods at discounted prices, including those detailed on the Website, may be made available from time to time for you to order for a limited period of time, or under limited conditions, as stated in that offer.
All prices are displayed on the Website in pounds sterling and are inclusive of VAT at the prevailing rate charged in the UK.
Method of Payment
We accept VISA, Master Card, Switch or Maestro payment through a secure Paypal account. We also accept payment via BACS or in cash for our 1:1 support services.
Your goods will be available for you to download within 24 hours of purchasing. If you experience any technical difficulties with downloading your goods, please contact us at firstname.lastname@example.org and we will ensure that you receive a response from our support team within 3 working days.
Catching Rainbows will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
If either you or we are in breach of the arrangements under these terms, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order.
There are no refunds for Catching Rainbows services, products or memberships, unless stated and agreed prior to purchase.
Membership of any group or service provided by The Website is for a period of 12 months, unless otherwise specified. Membership is a recurring annual subscription. You can cancel it at any time, and still access the product / group for the year you have already paid for. In addition, by signing up to any group on The Website, you are obligated to abide by our community rules.
In order for Catching Rainbows to create membership services, it is not possible to permit shared membership arrangements.
Intellectual Property Rights
Unless otherwise specified the copyright in the contents of all the pages in this Website are owned by or licensed to Catching Rainbows. Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.
Except as stated in this condition, the contents of this Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, posted, re-posted or transmitted in any form or by any means without the prior express written permission of Catching Rainbows. You may not distribute, display or copy any of the contents of the pages contained in this Website to third parties including, but not limited to, “caching” any material on this Website for access by third parties and “mirroring” any material on this Website. You may print the contents of an individual page of this Website for the purpose of private and personal non-commercial use.
Catching Rainbows has an established procedure for complaint where any individual, having received a service from us, has been unhappy with the way the service has been provided.
Catching Rainbows will ensure that all complaints are resolved quickly and handled in a sensitive, thorough and non-biased manner.
Catching Rainbows will maintain complete records of all complaints, detailing how complaints have been dealt with and the outcomes.
How should a complaint be made?
It may be expressed in writing or verbally and subsequently documented and agreed with the complainant.
If you wish to make a complaint please contact us :
By email at email@example.com
By post, please write to us with your complaint to:
23 London Close, Piddlehinton, Dorset, DT2 7TQ
By telephone at 07976 102791
Please provide full details of the nature of your complaint, including the services or products purchased, your order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving your problem as quickly as possible. Our Support team will deal with your complaint as quickly as possible.
It is hoped that most complaints can be resolved by a discussion between the service user and Catching Rainbows. Catching Rainbows is committed to providing a high standard of service, however it is recognised that sometimes the users of the service may not be happy with the way services have been provided. In these circumstances Service users will be given details of how to invoke the formal complaints procedure.
Formal stage 1:
An Independent Person is appointed to investigate the complaint and report back to Catching Rainbows. The Independent Person’s findings will be responded to within 28 days. Should the Complainant not be satisfied, then he / she can request that the matter move on to the Second Formal Stage. This should be done within twenty-eight days of the completion of the First Stage.
Formal stage 2:
The complaint will be referred to the practitioners respective professional bodies.
Who may complain?
Anyone who is receiving a service from Catching Rainbows. Representations may be submitted on behalf of those receiving a service.
What may be complained about?
Any aspect of the service provided by Catching Rainbows. Should the matter not be the responsibility of Catching Rainbows then assistance should be offered to help the complainant find the right channel.
Time limit for complaints
The time limit is one year from the date on which the complainant became aware of the problem, unless their is a genuine issue of vulnerability on behalf of the complainant, Catching Rainbows believes there is still benefit to the complainant in proceeding or there is still sufficient information to enable a fair investigation to be carried out.
You may also contact the organisations below if you have a complaint about our service.
HCPC – Fitness to Practice Tel: 0800 328 4218 Email: firstname.lastname@example.org
The British Psychological Society – 48 Princess Road East, Leicester, LE1 7DR Tel: 01162549568
Catching Rainbows Fertility collects and uses certain types of information about individuals who we come in to contact with through the organisation.
We deeply respect your personal information, and are aware of the importance of handling data safely and securely and we have robust systems in place to ensure that this happens.
Catching Rainbows Fertility is registered with the Information Commissioner’s Office and abides by the principles set out in the General Data Protection Regulation May 2018.
How do we collect information about you?
We collect information when you contact us either to make an enquiry regarding our products or services, to use our services, or to subscribe to our mailing list to receive our newsletters or to download our free resources.
The information we collect about you might include the following:
- Your names and the names of other family members, including dates of birth.
- Your address and postcode
- Your email address and telephone numbers
- Specific information that relates to yourself and other family members to inform us on the work that we do.
How will we use the data about you?
We may use the information:
- To inform us on the work we undertake with you, or you and your partner
- To send you feedback and advice and support on the work we do with you.
- To notify you about any changes to our business or website
- To send you communications which you have requested.
- Information and occasional newsletters that may be of interest tot you. This may include content such as articles / blogs and occasional mentions of other products and services offered by Catching Rainbows Fertility only.
You can opt out of number 5. by contacting us by email or telephone.
How do we safeguard this information?
- Catching Rainbows Fertility opens a file at the time of an initial enquiry or referral, and copies of consultations and any correspondence are kept electronically and where appropriate as hard copies.
- 1-1 clients will be asked to provide personal data confidentially. This will be recorded and stored under password protection on the personal computer of the practitioner the client is working with. Cathryn & Lucy will occasionally need to share this information if relevant to the client and consent will be obtained for this. Emails will be password protected in this instance.
- All computer files are backed up and secured.
- Paper files are stored in locked cabinets and offices are locked whenever they are empty.
- Communication between us (the practitioner) and the client will take place by email or text or phone call and consent will be obtained for this via the initial consultation form.
Who has access to your information?
Access is limited to only those team members who need your details to provide the service to you. We do not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.
Whilst we take appropriate measures, both technical and organisational, to safeguard your personal data, we cannot guarantee that transmissions over the internet are totally secure. However, we are happy to send out all our plans for you as password protected PDF’s, or to use a secure email email system if you request this.
Transfer of your information outside Europe?
We only transfer information outside Europe for those clients that request our services in non-European countries.
How do we retain your Information?
We will hold your personal information on our systems for as long as it is necessary to fulfil the purpose for which it is obtained. Unless otherwise stated, this will usually involve data being kept for a period three years on the basis of legitimate business interest because many of our clients return to have support for subsequent fertility journeys. If you do not want this then records can be deleted prior to this time.
From time to time we will ask you to confirm whether you wish to remain on our mailing list, but you can opt out of this any time by notifying us directly.
Email: email@example.com or call on 07976 102791 and we will aim to process your request within 7 days.
How do I opt out?
You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If you no longer wish to receive direct communications from us, then you can change your preferences or completely unsubscribe by clicking in the unsubscribe button at the bottom of our newsletters or by connecting us at the email address or phone number above.
We will not contact you for marketing purposes by email unless you have given your prior consent. If you have not consented to receive newsletters, we may still contact you in relation to ongoing work with us where that is necessary to fulfil that service to you.
We will respond to your request to modify or delete information within 28 days.
Your right to be forgotten and to access your data.
You are legally entitled to access, modify, correct, revoke your consent and delete any data we hold relating to you and you have the legal right to forbid this data being presented to any third parties. You have he right to ask for a copy of the information catching Rainbows Fertility holds about you any time. Please use the contact detail above if you would like to receive a copy.
The accuracy of your information is also important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us firstname.lastname@example.org
Links to other websites
Equally, if you were referred to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators pf that third-party site.
This policy will be reviewed regularly and updates as necessary to reflect best practice in data management, security and to control to ensure compliance with any changes or amendments made to the current Data Protection Act.
Minimal essential case notes will be kept to assist support services. The information you share will be kept confidential and will not be shared with GPs or other individuals unless this is explicitly agreed with you in advance.
Please be aware that there are the following limits to confidentiality:
Catching rainbows staff have a professional obligation to breech confidentiality and inform the appropriate authorities if any information causes concern about an individual’s safety or about illegal activities.
Catching Rainbows staff work under supervision. This means that issues relating to sessions may be shared with each other, or with a clinical supervisor. Please be assured, that as the clinical supervisor is also bound by professional codes of conduct, your information will remain confidential.
Please note that as email is stored on third party servers, it may be advisable to discuss confidential matters via letter, phone or in person.
Cathryn Franks is registered with the independent health regulator, The Health and Care Professions Council, and is chartered by the British Psychological Society, and bound by their code of conduct and disciplinary procedures.
Uses of the information we collect on our website may include:
Internal analysis purposes within our business
Creating and maintaining your account with us;
To administer and otherwise perform our obligations in relation to the goods and/or services which we have agreed to provide to you.
To provide updates and newsletters that you have requested, in respect of our products and services, including any marketing that you have requested from us, and to respond to queries which you may submit;
To ensure that content from our Website is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our Website where you have chosen to do so;
To notify you about changes to our Website;
To offer you products and services provided by us or other affiliate businesses.
Third parties who may use the information:
We may pass your data to third parties for the purposes of processing credit or debit card payments and processing your orders.
During the online ordering and/or registration process you may be given the opportunity to provide your consent to our contacting you to offer you promotional goods and services and/or a newsletter or general update on our products and services. No such contact will be made with you without such express consent having been given. Users who provide their consent and who no longer wish to receive information from Catching Rainbows may opt-out of receiving this by emailing us at email@example.com. Where you withdraw your consent to use of your personal information we will stop such use as soon as is reasonably practicable.
Correction/Updating of Personal Information:
If a user’s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can easily be done by emailing Support Services at firstname.lastname@example.org
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
We use “cookies” and we obtain certain types of information when your Web browser accesses our Website. Although we will not be able to provide you with a personalised experience at our Website if we cannot recognise you, we want you to be aware that these tools exist. If you do choose to register with us then you will be able to choose whether you wish cookies to be turned on or off.
Jurisdiction and Applicable Law
If you have any questions about material which appears on our site, please contact us at email@example.com
Thank you for visiting our site.
Lucy Coffin and Cath Franks
Catching Rainbows Fertility